Case Studies

A UK e-commerce retailer resolved seven months of system failures, including API and payment outages, caused by severe database bloat. Investigation identified an oversized cache row exceeding server packet limits, causing critical deadlocks. By purging bloated records and correcting configurations, the platform was stabilized, showing how hidden infrastructure bottlenecks manifest as complex and disruptive frontend…

This case study examines the rescue of a VIP WooCommerce store following a failed launch with broken core functionality. By resolving critical payment, shipping, and security issues, I repaired the client relationship and transitioned the merchant to self-service through custom training. Explore essential lessons on pre-launch checklists and empowering clients for long-term operational success.

This case study breaks down how David Snow resolved a recurring performance crisis for an e-commerce merchant. It highlights the dangers of software conflicts, the hidden risks of backup restores, and the critical need for cross-team communication.